📦 Custom-made products, including personalized ones , are not subject to return or exchange – unless they are defective or do not match the order .
✍️ After payment, we begin developing the embroidery design , which we send for approval by e-mail.
🎨 The colors in the visualization may differ from the finished product –
This is due to the display settings and the type of material on which the embroidery is performed.
🔁 Changing the project after it has been prepared (e.g. a new photo or other
graphics) involves an additional fee. In this case, the price will be recalculated by our manager.
🛠️ If you find a defect in the product, you can file a complaint within 30 days of receiving the order .